Over the past years, organisations have invested heavily in learning — programmes, frameworks, capability models — all built on one assumption: that behaviour will follow. And to a certain extent, it does. But the picture changes the moment conditions are no longer...

We have outgrown our name. For years, we operated as Bilingual Solutions, which described reasonably well what we delivered, but increasingly poorly what we were actually solving. Because the issue organisations bring to us is rarely a lack of learning.It is that...